At Tv Cabinet Store, we believe in the same precision and care in our return policy as we do in crafting our minimalist TV stands. Your satisfaction is our priority, and we’ve designed a straightforward returns process that reflects our commitment to quality and customer experience.
Return & Exchange Eligibility
Return Window: 15 days from delivery date
Condition Requirements: Items must be unused, in original packaging, and in resalable condition
Non-Returnable Items
Based on our product analysis, the following items cannot be returned or exchanged:
- Bundles (Special package deals)
- Opened personal care products including:
- Dental Care products
- Body, Brain & Memory supplements
- Energy and Gut Health supplements
- Men’s Health products
- Opened makeup and skincare products
- Pet Accessories for Cat and Dog that have been opened or used
- Custom or made-to-order items
Step-by-Step Return Process
- Initiate Your Return Request
Contact our customer service team within 15 days of receiving your order using the template below.
- Receive Return Authorization
We’ll respond within 24 hours with a Return Authorization Number and shipping instructions.
- Package Your Items
Include all original packaging, accessories, and your Return Authorization Number clearly visible on the outside of the package.
- Ship Your Return
Use a trackable shipping method to our return address. Return shipping costs are the customer’s responsibility unless the return is due to our error.
- Receive Your Refund or Exchange
Once we receive and inspect your return, we’ll process your refund or exchange within 3-5 business days.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Tv Cabinet Store Team,
I would like to request a [return/exchange] for my recent purchase.
Order Information:
Order Number: [Your Order Number]
Order Date: [Order Date]
Product(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please specify reason – size, color, damaged, etc.]
Preferred Resolution:
☐ Refund to original payment method
☐ Exchange for [Alternative Product/Specifications]
☐ Store credit
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]Refund Information
Processing Time: 3-5 business days after we receive your return
Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
Deductions: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility.
Important Notes:
- Refunds to credit cards typically appear in 5-10 business days, depending on your bank
- PayPal refunds are usually processed within 24-48 hours
- You will receive email confirmation once your refund has been processed
Exchange Process
For exchanges, follow the same return process and specify your desired exchange item in your return request. We’ll ship your replacement item once we receive and process your return. Additional shipping charges may apply for exchanges.
Need Assistance?
Our customer service team is here to help with any questions about returns or exchanges:
Email: [email protected]
Address: 1509 Hadley Avenue, Nashville, US 37138
Response Time: Within 24 hours during business days
Thank you for choosing Tv Cabinet Store. We appreciate your trust in our products and are committed to ensuring your complete satisfaction with every purchase.